I received the bed frames on the 21st of February and started to assemble them the next day. The boxes were in very poor shape. Box one had holes in the box but the product wasnt damaged. Box two was damaged, upon assembly, I noticed that the hinge pins were missing from two of the hinge brackets. Searching the box I found the pins but one hinge bracket was bent. I managed to bend it back into place and insert the pins but the C-clips were missing. Then I saw that one part of the wireframe weld was broken. I had to remove that part and cover the sharp point.
I did contact the company through several emails managed to make them understand the issue. They replied quickly and assured me they would replace the missing parts. I assumed they were not going to send me another frame. I hope not, I dont have a place to store another.
All in all, the bed frames were very easy to assemble, it took about 10 minutes for each frame. (I ordered the twin split) I was able to turn them over with my wifes assistance. At 73 I am still a big strong man.
It is very important to read the instruction and be very careful with the connection, I do like the fact they have secure clips on each connection.
I unpackaged the mattresses and placed them on my bed it took about 12 hours for the mattress to fully inflate. I had ordered a Pure Green Mattress top for a king bed. I cut it into and placed it on top of the mattress.
Last night I got the best sleep I have had in the last 4 months. Of course, I will still have to get used to sleeping on my back I have been a side sleep most of my life.
I wanted an adjustable bed for a long time, but most were out of my price range. For the money, this bed was far more comfortable than I expected. My wifes cousin paid $4300 for their bed. I got the frames mattresses and order the sheets, mattress covers for under $1,000. All in all, I am pleased with the product.
Note: I have slept on the bed for 3 nights. Sleep has improved by about 50%. I am not waking up as much although I do have to get up once a night for a bathroom visit. I have been getting 7 to 8 hours of sleep, verses 4 to 5 hours in the past.
Packaging is Horrible
I received the bed frames on the 21st of February and started to assemble them the next day. The boxes were in very poor shape. Box one had holes in the box but the product wasnt damaged. Box two was damaged, upon assembly, I noticed that the hinge pins were missing from two of the hinge brackets. Searching the box I found the pins but one hinge bracket was bent. I managed to bend it back into place and insert the pins but the C-clips were missing. Then I saw that one part of the wireframe weld was broken. I had to remove that part and cover the sharp point. I did contact the company through several emails managed to make them understand the issue. They replied quickly and assured me they would replace the missing parts. I assumed they were not going to send me another frame. I hope not, I dont have a place to store another. All in all, the bed frames were very easy to assemble, it took about 10 minutes for each frame. (I ordered the twin split) I was able to turn them over with my wifes assistance. At 73 I am still a big strong man. It is very important to read the instruction and be very careful with the connection, I do like the fact they have secure clips on each connection. I unpackaged the mattresses and placed them on my bed it took about 12 hours for the mattress to fully inflate. I had ordered a Pure Green Mattress top for a king bed. I cut it into and placed it on top of the mattress. Last night I got the best sleep I have had in the last 4 months. Of course, I will still have to get used to sleeping on my back I have been a side sleep most of my life. I wanted an adjustable bed for a long time, but most were out of my price range. For the money, this bed was far more comfortable than I expected. My wifes cousin paid $4300 for their bed. I got the frames mattresses and order the sheets, mattress covers for under $1,000. All in all, I am pleased with the product. Note: I have slept on the bed for 3 nights. Sleep has improved by about 50%. I am not waking up as much although I do have to get up once a night for a bathroom visit. I have been getting 7 to 8 hours of sleep, verses 4 to 5 hours in the past.