Trouble with assembly and poor help to fix the issue -AMENDED REVIEW!
contacted the manufacturer directly, and they graciously sent a replacement chair. Chair was received and assembled without issue. Thank you!!! Highly recommend before you take apart a chair that is defective that you contact the manufacturer.
Original Review: Received 4 chairs total (two orders placed at the same time) after a wrong box was sent by (they sent one set of 2 chairs and a rolling garment rack). Assembled 4 (WAY longer than 20 minutes for 2 of the chairs that had wheels), and one of the chairs that had back wheels did not match the holes to the frame and seat. Reached out to - they told me to take the 2 chairs to UPS and they would ship back. Went to UPS - they wanted me to dissemble them (no thanks) and box (the box was long gone in the trash). Contacted the manufacturer and they are telling me that I assembled the chair wrong - I feel like a chair assembly expert after doing 4 of them, so I disagree, but time will tell if stands by their product. Chairs seem sturdy and are relatively comfortable. If you get 2 chairs like those that are pictured, they are easy to assemble. sent me two that have back wheels (which are really nice to reposition on the patio) but assembly is a chore and takes tons of time with a flimsy allen wrench.
Trouble with assembly and poor help to fix the issue -AMENDED REVIEW!
contacted the manufacturer directly, and they graciously sent a replacement chair. Chair was received and assembled without issue. Thank you!!! Highly recommend before you take apart a chair that is defective that you contact the manufacturer. Original Review: Received 4 chairs total (two orders placed at the same time) after a wrong box was sent by (they sent one set of 2 chairs and a rolling garment rack). Assembled 4 (WAY longer than 20 minutes for 2 of the chairs that had wheels), and one of the chairs that had back wheels did not match the holes to the frame and seat. Reached out to - they told me to take the 2 chairs to UPS and they would ship back. Went to UPS - they wanted me to dissemble them (no thanks) and box (the box was long gone in the trash). Contacted the manufacturer and they are telling me that I assembled the chair wrong - I feel like a chair assembly expert after doing 4 of them, so I disagree, but time will tell if stands by their product. Chairs seem sturdy and are relatively comfortable. If you get 2 chairs like those that are pictured, they are easy to assemble. sent me two that have back wheels (which are really nice to reposition on the patio) but assembly is a chore and takes tons of time with a flimsy allen wrench.