I assembled the file cabinet with ease but I did not notice a very important instruction on prior to following the numbered instructions. TOTALLY my mistake. I contacted via email and they responded within 24 hours. After establishing that I was at fault they shipped the part I misused via Fedex at their expense despite my error. I offered to pay for the part and they did not charge me. They responded to every email within 24 hours despite the time difference. I would recommend any company that stands behind their products as well as they did
Exceptional Customer service!!!
I assembled the file cabinet with ease but I did not notice a very important instruction on prior to following the numbered instructions. TOTALLY my mistake. I contacted via email and they responded within 24 hours. After establishing that I was at fault they shipped the part I misused via Fedex at their expense despite my error. I offered to pay for the part and they did not charge me. They responded to every email within 24 hours despite the time difference. I would recommend any company that stands behind their products as well as they did